FAQs

FAQs

How do I set up an account? 

Architex has two different kinds of accounts: Customer and Specifier. 


Customer: A customer account is set up at the time you send us your first purchase order. Please know that all first time orders will be CBD until terms are established.

Specifier: To set up a specifier account and request samples or catalogs for your design library, please contact your local Architex sales representative. 

Who is my Architex sales representative? 

Please find your local Architex sales representative here. 

How do I update my sample library? 

Please contact your local Architex sales representative.

 

How do I order memo samples?

Memo sample orders may be placed on our website or you may contact client services at 1-800-621-0827 or email architex@architex-ljh.com


What performance technology and finishes do you offer?
Please see a listing of our performance finishes here

How do I obtain a written quote? 

Please fill out this form or email quotes@architex-ljh.com and provide them with the following information:


Company name
Pattern name and color
Quantity
Design firm / specifier
Project title and location
Ship to address (including zip code)
Treatment needed (if any)

How do I obtain a freight quote? 

Please email architex@architex-ljh.com and provide them with the following information:
 

Pattern name and color 

Quantity

Design firm / specifier

Project title and location

Ship to address (including zip code)


How do I reserve fabric yardage? 
If a fabric is in stock, a reserve may be placed for 3 business days. Please reach out to client services at 800-621-0827 or architex@architex-ljh.com. Please know your reservation will expire at the end of the 3rd business day.

How do I place an order? 
Please email your purchase order to orders@architex-ljh.com or fax to 847-205-1510. 

What is the minimum order requirement? 
The standard minimum order requirement for all current items is one yard.  Beyond that, you may order to the nearest 10th of a yard. Certain fabrics that have paneled patterns are sold by the full panel and yardage minimums vary depending on the item and repeat. Lastly, fabrics receiving additional treatments typically require a 5 yard minimum order requirement. 

How do I obtain a CFA (cutting for approval)? 
Architex can only send out a CFA if an order has been placed. We cannot send out a CFA on a reserve. A written order must be submitted and the request for a CFA should be noted on the order. 

How do I pay for my order?
Architex accepts Visa, Mastercard, Discover, American Express (USA only) or a check payable to:
Architex International, 3333 Commercial Ave., Northbrook, IL 60062.

You may send us a check by mail, call us with your credit card information or request a credit card form and send your payment information to credit@architex-ljh.com

What is the status of my order? 
Kindly reach out to client services at 800-621-0827 or architex@architex-ljh.com.

My order acknowledgement says “in stock”. When will my order ship? 
Pending credit approval, if your order is in stock it will usually ship within 48 hours.

Why does my order say it shipped to Byron Center, Michigan? 
Our finishing plant is located in Byron Center, Michigan. If you requested a performance finish, this is where your fabric is being treated before shipping to its destination. 

I need to make a change to my order. How do I do that? 

If the order has not been released for shipment, all changes must be made in writing by email to architex@architex-ljh.com. If your order has already been released for shipment the order cannot be changed. 


If more yardage is required, a new order must be placed. If looking to decrease yardage, please see our terms of sale regarding our return policy. For further clarification, please reach out to client services at 800-621-0827 or architex@architex-ljh.com 

Can my order be expedited? 

Kindly reach out to client services at 800-621-0827 or architex@architex-ljh.com 

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